DESKRIPSI PEKERJAAN
Provide first and second level support to the business with IT systems and software
Answer, evaluate, and prioritize incoming requests and assist users with hardware, software, networking, and other technology-related problems
Resolve national support requests via ServiceNow incident management system
Enter support requests into ServiceNow received in person, over phone, e-mail, or Teams
Provide support to staff face to face on the ground and remotely over the phone using support tools such as TeamViewer and Remote Desktop
Configure and install personal computers, mobile devices, software, and peripheral equipment
Police security in accordance with national IT procedures and policies
Adhere to established SLAs with the business and key stakeholders for timely resolution of issues
Contribute to team goals and discussions regarding IT problems the business faces
Meet all KPIs set for the role
Participate in team meetings, events, and conferences
Engage with software and hardware vendors to request service regarding defective products
Maintain a clean and safe working environment in accordance with company standards
Work outside normal hours where necessary to ensure provision of critical computing services
Support projects and effectively deliver delegated tasks
Assist and help develop junior team members
Create knowledgebase articles
REQUIREMENT
1 to 2 years relevant experience
Relevant tertiary IT certification, diploma, or degree
Experience with customer service, end user training, and remote support is an advantage
Willingness to work flexible hours
Good interpersonal skills and the ability to establish effective working relationships
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
