DESKRIPSI PEKERJAAN
Technical Support (Break/Fix):
Provide first-line and second-line support for hardware, software, and network issues
Maintain clear, timely communication with colleagues and customers
Diagnose and resolve technical problems promptly to minimize downtime
Maintain accurate documentation of incidents, resolutions, and system changes
Ensure systems and applications remain updated, secure, and compliant through scheduled routine tasks
Business Process & Technology Improvement:
Collaborate with colleagues and customers to understand workflows and identify inefficiencies
Recommend and implement technology solutions that enhance operational performance
Research emerging technologies and assess their potential business impact
Support the rollout of new systems, tools, and automation initiatives
Provide training and guidance on best practices and new technologies
Reporting Structure:
Reports directly to the Head of Run and the Managing Director / Directors / Owners
No direct reports initially, with leadership opportunities expected as the client base grows
REQUIREMENT
Minimum of 3 years of relevant experience
Strong troubleshooting skills across hardware, software, and networking
Ability to analyze business processes and propose technology-driven improvements
Excellent communication and stakeholder engagement skills
Experience with IT systems administration and cloud-based solutions (e.g., Microsoft 365, SaaS platforms)
Familiarity with automation tools (Power Platform), workflow optimization, and data-driven decision-making
Proactive mindset with a balance of technical expertise and business acumen
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
