REQUIREMENT

Language Expertise: Mandarin language (Speak, read and write) Education & Experience: Technology-related degree with experience in helpdesk or desktop support. Technical Skills: Familiarity with Windows, MacOS, iOS, Android, networking, and video conferencing technologies. Language Requirement: Must be able speak, read and write proficiently in MANDARIN, English and Malay Able to work on shifts and weekends Communication & Customer Service: Ability to explain technical issues clearly to non-technical users. Strong customer service skills to handle user frustrations politely. Problem Solving & Troubleshooting: Good IT troubleshooting and problem-solving abilities. Team Player: Collaborative and adaptable in a multicultural environment. Self-Motivated: Open to learning and adaptable to change. Task Management: Capable of prioritizing and managing tickets efficiently within SLA Assist handle more complex incidents independently together with standard T1 before escalating to T2 engineers. Assist in documenting solutions and training materials to improve team knowledge. Maintain high service efficiency by refining workflows and identifying areas for optimization. Work Style: Team player, self-motivated, and adaptable to change.

DETAIL LOWONGAN

• Umur -
• Min GPA -
• Min. Qualification S1/D4
• Min Experience Staff