Job Overview : - The IT / AX ERP Assistant Manager is responsible for the overall administration, optimization, and strategic development of the organization’s Microsoft Dynamics AX (or Dynamics 365 Finance & Operations) ERP system. This role ensures that business processes are effectively supported by technology, oversees system integrations, manages IT infrastructure related to ERP, and leads cross-functional teams to deliver improvements, upgrades, and new implementations. Job Desc : - Oversee daily operations, maintenance, and performance of the Microsoft Dynamics AX / D365 ERP system. - Manage user access, configurations, updates, and troubleshooting across all modules. - Ensure data integrity, security, and compliance within the ERP system. - Collaborate with department heads (Finance, Supply Chain, HR, Production, Sales, etc.) to understand operational needs. - Analyze current processes and redesign workflows to improve efficiency and system utilization. - Implement best practices and ensure standardization across all ERP functions. - Lead ERP-related projects including upgrades, enhancements, and new module implementation. - Coordinate with vendors, consultants, and developers for customization and integration. - Create functional specifications and validate technical developments. - Supervise IT systems, servers, databases, and network performance supporting ERP platforms. - Oversee IT security policies, backups, disaster recovery, and system monitoring. - Ensure smooth connectivity between ERP and third-party applications. - Provide guidance and support to users at all levels. - Develop training materials and conduct training sessions for system updates or new features. - Act as the main point of contact for ERP support issues, escalations, and resolutions. - Develop and maintain dashboards, KPIs, and custom reports (SSRS, Power BI, Excel, etc.). - Ensure data accuracy and availability for management decision-making.

Surabaya