Engage with internal stakeholders to understand requirements and deliver effective, scalable technical solutions. Contribute to the agile process to deliver improvements of City’s software systems. Collaborate with cross-functional IT teams to develop, test, and maintain scalable, secure, and maintainable software aligned with development standards and best practices. Contribute to all stages of the software development lifecycle, including requirements analysis, technical design, estimation, sprint planning, implementation, peer reviews, testing, deployment, and monitoring. Maintain clear and accurate documentation related to application functionality, configuration, and system behavior Demonstrate ownership and accountability within City’s Application Development initiatives. Adhering to City’s IT Ways of Working procedures and process. Monitor, maintain, and support production systems to ensure high availability, performance, and reliability, leveraging logs, telemetry (e.g., Azure Application Insights), and performance metrics to proactively detect and prevent potential issues. Respond promptly to incidents and service requests, diagnosing and resolving issues in a timely manner, as per within SLA defined in the IT Support SOP document. Collaborate with development, infrastructure, and operations teams to troubleshoot complex problems and implement long-term solutions. Perform root cause analysis for critical incidents and contribute to the continuous improvement of support processes and system resilience. Create and maintain support documentation, runbooks, and knowledge base articles for common issues and procedures. Contribute in regular system maintenance, deployments, and release activities, ensuring minimal disruption to business operations.

Kuala Lumpur