DESKRIPSI PEKERJAAN
Handle Tier 1/2 support via phone, email, and onsite assistance.
Troubleshoot and diagnose issues with desktops/laptops, printers, scanners, VC equipment, and Cisco IP telephony.
Install, configure, and re-image PCs/laptops and peripheral devices.
Provide support for mobility and remote access (VPN, VDI, iOS devices, authenticator apps).
Support video/audio/web conferencing (Teams, Webex, Zoom).
Log and monitor all tickets in ServiceNow in compliance with SLA requirements.
Perform asset management: assist with recording, tracking, and maintaining IT inventory.
Provide support for internal and external meetings, including after-hours support when required.
Perform data backup/restore, device disposal, and assist with staff onboarding/offboarding.
REQUIREMENT
Bachelor’s degree (BS) in Computer Science / Engineering / IT with at least 4 years of experience in IT customer service/support within a Microsoft environment,
or
Diploma (D3) with at least 6 years of experience in the same field.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
