1. Market order acquisition Ensure that market POs are correctly submitted in line with agreed fulfilment drumbeat in accordance with approved shipment forecast. In case of any deviations, lead the escalation process and ensure 100% alignment among the key stakeholders. 2. Order & Shipment Processing EXPORT: Coordinate, process and follow up all markets / 3rd party customers Pos. Ensure that all market PO are timely & correctly recorded in SAP and E2SC as per agreed shipment / production plans. Ensure timely & seamless order management process execution (PO/SO, GI/GR, billing etc.). Safeguard that all the Finished Goods (FG), Semi-Finished Components (SFC), Other Tobacco Products (OTP) and Reduced Risk Products (RRP) movements are accurately reflected in the system incompliance with financial flows, SOX and Tolling Model requirements. IMPORT: Coordinate, process and follow up all DIM vendors. Ensure that all shipments are timely & correctly recorded in SAP/ system / manually as per agreed shipment / production plans. Ensure timely & seamless order management process execution (including the billing etc.). Safeguard that all the Finished Goods (FG), Semi-Finished Components (SFC), DIM, Other Tobacco Products (OTP) and Reduced Risk Products (RRP) movements are accurately reflected in the system incompliance with financial flows, SOX and Tolling Model requirements. 3. Fulfilment drumbeat as integral part of End to End SC drumbeat Lead the multi-category end to end drumbeat process with all respective stakeholders (supply planning, market customer service, product sources e.g. EMS, PCH, factories etc.) for respective markets, ensuring the full alignment, visibility and process adherence including the monthly volume targets for specific markets. Leverage and promote the visibility solution (E2SC) to become the source of truth in PO and Shipment collaboration. In case of any deviation, trigger and follow up the escalation process to ensure the immediate correction and avoid the occurrences of similar events in future. 4. Transportation Planning & Execution In collaboration with Logistics Control Towers, build weekly shipment plans in line with production plans and FG inventory projections. Optimize transportation & warehousing costs. Analyze exceptions reports for transportation, act in accordance to defined weekly and daily drumbeat to resolve or escalate identified supply risks (urgent shipment execution / approval, claim management / returns etc.). Provide feedback on LCT / Carriers performance. Monitor correctness and completeness of required shipments documents. 5. Master data, reporting & Month End closing Ensure master data completeness and correctness by applying defined analysis tools and reporting (Sales Flows, Logistics, Pricing, iDoc etc.) LOGD Monitoring: Support LOGD process of respective markets in accordance with defined drumbeat. c/ Month End closing: Ensure that all respective sales are properly closed in line with PMI revenue guidelines and requirements (POs & SOs are closed, iDocs with error are cleared, over/under deliveries reconciled, correct shipment docs available, invoices issued in line with shipment execution, etc.) KPI reporting: provide the sets of analysis of Fulfillment KPIs including the root cause analysis and following the PDCA template accurately. 6. Build and maintain partnership with key stakeholders for a sound and efficient business environment and relationship (market / regional Ops CS, Finance, EMS, LSPs etc.) Strive for Fulfilment process excellence, digitalization, automation and scalability, leveraging on new solutions. Continuously improve our fulfilment process and tools by collecting business requirements and training requirements applicable for the Fulfilment process and systems. Work with your peers, your stakeholders and the CoE to identify and deploy best practices. Contribute to definition and deployment of Fulfilment strategies Promote sharing and learning opportunities e/ Identify the improvement opportunities leading improved Cash / cost & service targets 7. Tolling Compliance Ensure that Tolling compliance principles are clear to all relevant business partners and escalate to Management in case of misalignment. File properly all relevant information in accordance with Tolling Repository guidelines.

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