DESKRIPSI PEKERJAAN
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Take payment information and other pertinent information such as addresses and phone numbers
- Set promo at website & e-commerce
REQUIREMENT
-Min 1 year experience in FMCG Industry or related
-Max 28 years old
-Able to work underpressure
-Willing to be located on Sedayu City, North Jakarta
DETAIL LOWONGAN
- Umur Max 28th
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
