ERP (JD Edwards) Management Ownership of the JD Edwards ERP system across all business functions (Finance, Supply Chain, Manufacturing, HR, Marketing, Procurement, etc.). System configuration, administration, and upgrades – ensuring JDE remains current, stable, and aligned with evolving business needs. End-to-end process mapping – analysing and optimising workflows within JDE to ensure maximum efficiency. Module expertise – act as subject matter expert for core JDE modules, providing guidance and support to business users. User access & security – ensure proper role-based access controls and compliance with IT audit requirements. Data integrity & reporting – maintain data accuracy, develop dashboards, and enable business intelligence through JDE reporting tools. Troubleshooting & problem resolution – lead resolution of system issues, liaise with Oracle support, and coordinate fixes/patches. Integration management – oversee JDE integration with other applications (CRM, WMS, HR systems, 3rd party logistics, banking interfaces, etc.). ERP training & adoption – develop training materials, conduct workshops, and ensure smooth onboarding for new users. IT Infrastructure & Systems Oversee network, servers, databases, and cloud environments to ensure high availability and performance. Manage system security, backups, disaster recovery, and business continuity planning. Maintain compliance with data protection, cybersecurity, and regulatory requirements. Evaluate and recommend new technologies, system upgrades, and digital transformation initiatives. Project & Change Management Lead ERP-related projects such as system upgrades, module rollouts, and process automation. Develop project plans, budgets, and timelines; monitor progress and ensure successful delivery. Coordinate with stakeholders across departments to gather requirements, prioritise enhancements, and align IT strategy with business objectives. Manage vendor relationships (Oracle, system integrators, consultants) to ensure quality and cost-effective services. Champion change management and continuous improvement, ensuring smooth adoption of new processes and technologies. Initiative & Support Lead and mentor a team of support staff. Define IT policies, standard operating procedures, and best practices. Provide Tier 2/3 escalation support for ERP and IT-related issues. Build a culture of customer service, accountability, and proactive problem-solving.

Kuala Selangor