IT Support

(Staff)
PT. Elabram Systems
Pusat Bisnis Thamrin City, Lt. 7 Units OS O1 A,B and OS O2 A,B,C, JI. Thamrin Boulevard (Kebon Kacang Raya), Jakarta Pusat 10230 Indonesia
Jakarta Pusat - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Respond promptly to user requests and troubleshoot a wide range of hardware, software, and network issues Provide first-line technical support and walk users through problem resolution steps Document all support interactions and maintain detailed records of issues and their resolutions Assist with the deployment, configuration and maintenance of IT equipment and systems Collaborate with the broader IT team to implement upgrades, patches and other system improvements Escalate complex issues to the appropriate IT specialists as needed Keep up-to-date with the latest technologies and IT support best practices Troubleshoot and resolve user incidents via onsite, remote, and ticketing systems Develop and implement IT working procedures, SOPs, and support processes Provide end-user training and guidence on IT tools and security best practices
REQUIREMENT

At least 6 months-1 year of experience in an IT support or helpdesk role, preferably within the information and communication technology industry Strong technical knowledge and problem-solving skills, with the ability to quickly diagnose and resolve a range of hardware, software and connectivity issues Good communication skills and the ability to explain technical concepts in a clear, easy-to-understand manner (English conversational skill is a plus, Passive English skill is considered) Excellent customer service orientation, with a patient and helpful approach to assisting users Familiarity with common productivity software, operating systems and network protocols Ability to work independently as well as collaboratively within a team environment Relevant technical certifications or qualifications are desirable

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Jakarta

GAMBARAN PERUSAHAAN

-

https://elabram.com/

100-250

Formal

Indonesian

Manajemen Sumber Daya Manusia

02129558688

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Pusat Bisnis Thamrin City, Lt. 7 Units OS O1 A,B and OS O2 A,B,C, JI. Thamrin Boulevard (Kebon Kacang Raya), Jakarta Pusat 10230 Indonesia