1.Management Activity Create IT performance/status reports by extracting data from the system. 2.IT Procurement & Asset Management Record and inventory new IT assets. Maintain and update the IT asset register. Manage the asset life cycle. Perform routine asset inventory processes. 3.Server Management Handle first-level (L1) server/storage troubleshooting. Coordinate with the HO Infra Server Team for issue resolution. Perform preventive maintenance (daily/weekly/monthly) on servers. Monitor server room conditions (backup job, physical hardware, storage, temperature). Standby support for server infrastructure projects. 4.Network Management Troubleshoot network/firewall issues at L1. Escalate to Internet providers if there are connectivity issues. Support network-related projects (refresh, firmware upgrade, new installations). Ensure no unauthorized devices are connected to the internal network. Monitor device overheating and maintain the network topology diagram. Report potential risks or maintenance needs. 5.Application Support Install, configure, and troubleshoot Hospital applications at L1. Report application issues to the Head Office Helpdesk. 6.Helpdesk / On-Site Support Handle end-user IT issues (L1) via remote or on-site support. General IT support for desktops/laptops, printers, and scanners. Install and update desktop systems, endpoint protection, and email. Provide support for telephony systems (PABX). 7.IT Security Tasks Create, delete, and audit user accounts (Active Directory/Entra). Install required security software (NGAV, Intune, Wazuh monitoring). Uninstall harmful or non-standard software. Assist in patching and closing security gaps on servers and endpoints. Respond to and mitigate security alarms and incident findings. Register devices on the Network Access Control (NAC) system. Assist with internal/external audit processes and compliance findings.

Yogyakarta