Customer Experience Asst. Manager

(Manager / Assistan Manager)
PT. Bali Towerindo Sentra, Tbk
Wisma KEIAI, 22nd Floor, Jl. Jend. Sudirman Kav. 3, Jakarta 10220. Indonesia
Jakarta Pusat - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Assist in developing and implementing customer experience strategies to improve overall satisfaction and loyalty . Monitor and evaluate the performance of customer service teams across multiple channels (call center, email, chat, social media). Ensure customer service standards and processes (SOPs) are properly implemented and consistently followed. Analyze customer feedback, complaints, and service metrics to identify pain points and improvement opportunities. Work cross-functionally with teams such as operations, product, marketing, and IT to resolve customer issues effectively. Prepare regular reports and dashboardsfor management on customer experience performance and KPIs. Lead or support customer-centric projects, including system enhancements or process improvements. Ensure the effective use of customer service platforms, CRM tools, and data analytics.
REQUIREMENT

Bachelor’s degree in any field (preferably in Engineering, IT, or related disciplines). Minimum of 4 years experience in customer service or Call Center operations, with at least 2 years in a supervisory or assistant managerial role—preferably within the ISP or telecommunicationssector. Possess strong technical knowledge of ISP operations and networking fundamentals to effectively support and resolve customer issues. Strong leadership and communication skills with the ability to manage teams and influence across departments. Proficient in customer service tools, Excel, and reporting dashboards; familiarity with CRM and Contact Center platforms. Proficient in using customer service software (e.g., CRM, ticketing systems) and Microsoft Excel or reporting tools. Experience in handling omnichannelservice environmentsis an advantage. Customer-focused, detail-oriented, and able to manage multiple tasks under pressure.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Manager / Assistan Manager

LOKASI KERJA

Alamat

Jakarta Pusat

GAMBARAN PERUSAHAAN

-

https://www.balitower.co.id/

250-500

Formal

Indonesian

Telekomunikasi

02157905788

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Wisma KEIAI, 22nd Floor, Jl. Jend. Sudirman Kav. 3, Jakarta 10220. Indonesia