DESKRIPSI PEKERJAAN
Monitor and evaluate the daily performance of the Call Center team to ensure service standards, productivity, and customer satisfaction targets.
Lead and maintain quality control over customer service processes.
Oversee the accuracy and timeliness of daily reporting related to customer interactions, service levels, and team KPIs.
Handle escalated customer inquiries or complaints, providing timely and appropriate solutions.
Identify and troubleshoot common service issues.
Collaborate with internal departments to address recurring issues and continuously improve the customer experience.
REQUIREMENT
Candidate must possess at least Bachelor Degree in any field.
Experienced as a Coordinator for min. 2 years in the same position
Placement : Kawasan Industri Pulogadung, East Jakarta
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Supervisor / Coordinator
