Customer Service

CUSTOMER SERVICE (Less than 1 year experience/Fresh Grad)
Howel and Co
IDR 5,000,000 - 5,500,000
Ruko Season City Blok A 21 - 25, Kec. Tambora, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11320
Jakarta Barat - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram). Handle and resolve customer complaints regarding product issues, returns, and exchanges. Manage and track orders to ensure timely delivery and address any order discrepancies. Collaborate with the logistics team to address shipping issues and provide updates to customers. Maintain accurate records of customer interactions, transactions, comments, and complaints. Prepare and submit regular reports on customer interactions, feedback, and issues. Monitor and respond to customer reviews and feedback on multiple platforms. Provide comprehensive information about products, services, and policies to customers. Continuously improve service procedures, policies, and standards based on customer feedback.
REQUIREMENT

Male/Female, maximum age 27 years. Bachelor’s Degree in any field. Fresh graduates are welcome to apply. Willing to work in 24-hour shifting, including weekends and national holidays (fixed schedule, not flexible). Good communication skills and ability to handle difficult situations with tact and professionalism. Ability to type quickly and accurately; having basic computer skills. Strong problem-solving skills and attention to detail. Capable of working independently and as part of a team. Basic proficiency in English; additional language skills are a plus. High level of empathy and commitment to customer satisfaction.

DETAIL LOWONGAN
  • Umur Max 27th
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Less than 1 year experience/Fresh Grad

LOKASI KERJA

Alamat

Jakarta Barat

GAMBARAN PERUSAHAAN

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http://howelandco.com/

Ritel

08111755882

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FOTO PERUSAHAAN

Lokasi Perusahaan Ruko Season City Blok A 21 - 25, Kec. Tambora, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11320