Client Management & Business Development: Serve as the primary point of contact for assigned air freight clients Build and maintain strong customer relationships to ensure retention and growth Identify new business opportunities and support sales initiatives Conduct client visits and presentations when required Air Freight Operations Coordination: Handle the complete air freight process from booking to delivery Coordinate with airlines, ground handlers, and overseas agents Manage space allocation and flight scheduling Monitor cargo movements and provide real-time updates Documentation & Compliance: Prepare and process air waybills (AWB), commercial invoices, and packing lists Ensure compliance with IATA regulations and international air freight standards Handle dangerous goods documentation and certifications Manage customs clearance documentation and procedures Customer Service Excellence: Respond to customer inquiries promptly and professionally via phone, email, and chat Provide accurate quotations and rate information Track and trace shipments, providing regular status updates Handle complaints and resolve service issues efficiently Administrative & Reporting: Generate performance reports and KPI dashboards Maintain accurate customer databases and shipment records Prepare monthly customer statements and provide invoicing support Coordinate with the finance team for payment collections

Surabaya