Sequis Center, Lantai 8, No. 803, RT.5/RW.3, Senayan, Kebayoran Baru, South Jakarta City, Jakarta 12190
Jakarta Selatan - Jakarta - Indonesia
Jakarta Selatan - Jakarta - Indonesia
DESKRIPSI PEKERJAAN
Ensure that our customers have a great experience using our service by responding to their questions via SMS, e-mail, CRM, and facebook and/or visit directly to our office are handle with the best manners.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
REQUIREMENT
At least 1 year experience in customer-focused role (P2P is preferred, service, call center, etc.). Proven customer support experience or experience as a Client Service Representative. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
LOKASI KERJA
Alamat
Jakarta Barat