Customer Service Team Leader

(Supervisor / Coordinator)
ALDMIC COOPN Digital
IDR 6,000,000 - 8,000,000
Jl. Arjuna Utara No.9B, RT.8/RW.1, Duri Kepa, Kec. Kb. Jeruk, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11510
Jakarta Barat - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Supervise daily operations of the customer service team. Set performance goals and monitor team and individual KPIs. Provide coaching, mentoring, and performance feedback to team members. Handle escalated customer complaints and resolve issues promptly. Ensure consistent delivery of excellent customer service across all channels (phone, email, chat, etc.). Train new hires and provide ongoing training for existing staff. Collaborate with other departments (e.g., Sales, IT, Operations) to resolve customer issues and improve service delivery. Conduct regular team meetings and one-on-one sessions to review performance and provide updates. Maintain up-to-date knowledge of company products, services, and policies. Generate and analyze reports to track customer service metrics and make recommendations for improvement.
REQUIREMENT

Bachelor's degree in Business Administration, Communications, or a related field. Proven experience in a customer service or call center environment, with at least 1-2 years in a leadership role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to handle high-pressure situations and resolve conflicts effectively. Proficiency with customer service software and tools (e.g., CRM systems). Strong problem-solving and decision-making abilities. High level of organizational and time management skills. Knowledge of quality assurance and customer experience best practices.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Supervisor / Coordinator

LOKASI KERJA

Alamat

Jakarta Barat

GAMBARAN PERUSAHAAN

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https://coopn.aldmic.com/

Komputer/TI

6281294000367

monday - friday

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FOTO PERUSAHAAN

Lokasi Perusahaan Jl. Arjuna Utara No.9B, RT.8/RW.1, Duri Kepa, Kec. Kb. Jeruk, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11510