Customer Service Supervisor

(Supervisor / Coordinator)
PT. Duta Intidaya
EightyEight@Kasablanka Tower A Lantai 28 & 37 Jl. Casablanca Raya Kav. 88 Kelurahan Menteng Dalam Kecamatan Tebet Jakarta Selatan 12870
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Supervise the day-to-day activities of the customer service team, ensuring all team members are trained, motivated, and delivering exceptional customer service. Implement strategies to improve customer satisfaction, loyalty, and retention. Review customer feedback and work with the team to identify recurring issues and develop corrective actions. Ensure customer service protocols and policies are followed consistently across all retail locations. Conduct performance reviews and provide constructive feedback to improve team performance. Prepare and present regular reports on customer service performance, including key metrics such as response times, resolution rates, and customer satisfaction levels. Work closely with other departments, including Sales, Marketing, and Logistics, to support business initiatives and ensure alignment with customer service goals.
REQUIREMENT

Bachelor's degree in Business Administration, Management, or related field. Minimum of 3-5 years of experience in customer service, with at least 2 years in a supervisory role, preferably in the retail or beauty and health industry. Strong leadership and team management skills. Excellent communication and problem-solving abilities. Familiarity with customer service software and tools. Ability to work under pressure and handle challenging situations with professionalism. Fluent in Bahasa Indonesia and English.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Supervisor / Coordinator

LOKASI KERJA

Alamat

Jakarta Selatan

GAMBARAN PERUSAHAAN

-

https://www.watsons.biz.id/

20-50

Formal

Indonesian

Ritel

02121283001

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan EightyEight@Kasablanka Tower A Lantai 28 & 37 Jl. Casablanca Raya Kav. 88 Kelurahan Menteng Dalam Kecamatan Tebet Jakarta Selatan 12870