Primary responsibility for the Windows, Linux servers & services, appliances on hardware and OS level and for the Storage Systems on handling 1st level support. This include Microsoft365E3 & AzureAD portal. Secondary responsibility for Database, Network, Security engineering tasks. Look into ways to automate system tasks. Progressively fine tuning to optimize systems, security, network & databases capabilities. Keep harden system security with cost effective without compromise. Play a “hands-on” role in the above-mentioned areas when required by the situation, ensuring delivery in the different areas of responsibility. Manage teams of external consultants associated with the delivery of the above services. Supervise and ensure the installation and maintenance and operation of the hardware, the firmware and the system related software including the appropriate procedures and documentation where necessary. Follow up and optimize the contracts and Service Level Agreements in the areas of responsibility, both in offered services and in value for money, as well as structuring their monitoring and delivery through the ISO27K and ISO14298 operating processes. Report in a timely fashion to the Head of Unit and Head of Division and ensure availability and consistency of appropriate management information by area. Follow-up and evaluate emerging technologies. Ensure the architecture, design and implementation of all solutions following internal standards and procedures, market leaders, best-practices, security recommendations and industry standards. Ensure implementation of processes and procedures, notably Incident Management, Configuration/Change Management using ITSM & ITIL Lifecycle in the area of responsibility. Implement the system follow security guidelines and policies recommended by the IT Security Unit and related results of internal and external audits. Coordinates the processes and activities that focus on restoring service after an incident occurs. Support the IT Operations team in tuning the monitoring and backup solutions. Co-operate with the relevant teams within and outside the division for the support of application. To carry out any other duties and job functions as and when required by the Company or persons acting on behalf of the Company.

Kuala Lumpur