DESKRIPSI PEKERJAAN
· Round the clock monitoring and maintenance of the System(hardware and software)to ensure system uptime in accordance to SLA commitments
· Respond to all incident/ service calls and be first responder on site to troubleshoot and resolve incidents including basicrepairs or parts replacements
· Create / update and track ticket in ticketing tool to closure observing SLA commitments
· Escalate when necessary in accordance to escalation matrix
· Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
· Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
· Liaise and work closely with customer to address service concerns and to solve technical problems.
· Work with technical team to resolvemore advanced issues when necessary
· Perform Install/ Move / Add / Change (IMAC)activities as tasked
· Ensure all material are properly documented and handed over during shift changes
· Perform any ad-hoc duties as assigned
· Build sustainable relationships and engage customers by taking the extra mile
REQUIREMENT
· Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent
· Singapore Citizen preferred
· Relevant experience in IT system support and hardware maintenance
· Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage
· Basic knowledge in Networking and Database management will be added advantage
· Airport operations background will be added advantage
· Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges
· Ability to work responsibly, independently and in a team
· Able to interact with all levels of people and work under stress
· Training will be provided
· Need to perform SHIFT WORK
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
