DESKRIPSI PEKERJAAN
Handle customer inquiries, complaints, and requests through multiple channels (phone, email, and chat)
Provide accurate and timely information regarding ISP and IT services, including troubleshooting basic technical issues.
Escalate unresolved technical problems to the appropriate technical support team.
Maintain detailed records of customer interactions and issue resolutions in the system.
Assist customers in service activation, billing inquiries, and subscription modifications.
Ensure high levels of customer satisfaction by delivering professional and empathetic service.
Collaborate with internal teams (technical support, sales, and operations) to improve service quality.
Monitor and follow up on customer feedback to enhance service improvements.
Stay updated on company products, services, and industry trends to provide informed assistance.
REQUIREMENT
Maximum age of 30 years
Minimum education: Diploma (D3) or Bachelor’s degree (S1) in any field
At least 1 year of experience in Customer Service (preferred)
Strong communication skills, attention to detail, and problem-solving abilities
Customer-oriented mindset with a high level of empathy
Proficient in operating computers and customer service-related applications
Basic knowledge of ISP and IT services (internet troubleshooting, network configurations, etc.) is a plus
DETAIL LOWONGAN
- Umur Max 30th
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
