Served as an IT Onsite Support engineer & coordinator. Printer Operation Experience (Standard A4 Printer, SAP Printer and so on) Have basic network skills, be able to configure switches, network related certificates are preferred. Support Windows Operating System and application such as Microsoft office, Adobe, and any other authorized desktop application. Perform smart hands and eyes for Infrastructure Install, upgrade, support and troubleshoot for printer, computer hardware, and any other authorized peripheral equipment. Performs hardware break fix on computers. Laptops, printers, and other authorized peripheral equipment. Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment. Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration and hardware installations Maintenance of IT assets and keep proper documentation. Coordinate with vendors for external support and repair Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools Meets established Service Level Agreements (SLAs) guidelines

Kuala Lumpur