Daily Level 2 Helpdesk/Desktop support via phone, email, in person, or remote access; Desktop Support including Microsoft Operating system, office suite, in-house applications, O365, other Office Automation applications, printers, XDR (Extended Detection and Response) Client, etc Setup, refresh computers in accordance with corporate IT standards, coordinating with hardware vendors for repair and delivery Providing timely status updates and escalate Unresolved issues to 3rd Level Support Ensure all cases are resolved in accordance with SLA Requirements Assist Global Infra Tech Ops Team in Physical Server Hardware, Virtual Servers and ID Management for New hire and Leaver covering email, AD/Shared folder rights assignment, Virtual Servers Backup, Data Backup and Restore, etc Assist Global Infra Tech Ops team in physical network connectivity and equipment related issues Work closely with the Global IT function on the implementation of global IT initiatives within the region. Liaise with APAC Infrastructure Support Manager for infrastructure development and support plans. Support and monitor local Systems/Data/Voice network infrastructure. Manage Third Party vendors for delivery of Infrastructure and services. Travel to other remote locations such as other APAC offices, warehouses, airport offices will be required as part of this position. Other duties as deemed appropriate by Manager.

Singapore