Engineer Information Technology

TECHNICAL & HELPDESK SUPPORT (Staff)
PT. Infineon Technologies
52-53 Senyan Kebayoran Baru, Jakarta Selatan 12190, Indonesia
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Good proficiency in English and Bahasa Melayu is compulsory. Proficiency in Mandarin will be compulsory if required. German language is an added advantage. Strong communication and interpersonal skills. Required to run shift, which includes public & national holidays and weekends. Ability to work independently with minimal supervision, willing to learn and work hard. Team player and customer focused. Possesses theoretical and practical knowledge/experience in IT. Solid understanding of concepts and processes of IT Infrastructure as well as broad knowledge in standard applications, e.g, Microsoft solutions are preferred.
REQUIREMENT

Handle IT incidents and Service Requests raised by Infineon users worldwide. Handle contacts via 3 end-user channels: Calls, chats, and web tickets. Responsible for the content and release of IT Information news. Accountable for all content used in support tooling, e.g, knowledge database, self-service portal, etc. Participate and drive continuous improvement initiatives and collaborations with 2nd level IT. Perform any additional tasks, topics, projects as and when advised by Service Desk management.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Melaka

GAMBARAN PERUSAHAAN

-

https://www.infineon.com/

250-500

Formal

Indonesian

Manufaktur

0770612103

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 52-53 Senyan Kebayoran Baru, Jakarta Selatan 12190, Indonesia