DESKRIPSI PEKERJAAN
Customer Interaction – Provide friendly, professional, and efficient support via chat, email, and phone.
Message Management – Reply to customer inquiries, complaints, and business-related opportunities through the customer service number.
Issue Resolution – Handle and resolve customer complaints effectively while maintaining a positive experience.
Business & Collaboration Handling – Manage business opportunities, partnerships, and collaboration requests related to the company.
Product & Service Knowledge – Answer FAQs regarding UCOllect Box and UCOllect Solution, ensuring customers receive accurate and clear information.
Data Reporting & Analysis – Track user satisfaction, top complaints, and service trends, compiling reports using Microsoft Excel for insights.
CRM System Management – Log, track, and follow up on customer interactions using Qontak, Zendesk, or other CRM tools.
Cross-Team Coordination – Work with internal teams (Ops, Sales, Tech) to relay business leads, such as informing the Ops team about pick-up points.
Customer Satisfaction & Relationship Building – Ensure high levels of customer satisfaction and foster strong client relationships.
Adaptability & Process Improvement – Stay updated with company policies, product updates, and system changes, and provide feedback for service improvements.
REQUIREMENT
Education: Minimum Diploma (D3) or Bachelor's Degree in any field.
Experience: 1+ years in customer service, call center, or a related role
Communication: Excellent verbal and written communication skills (clear, friendly, and professional).
Empathy & Patience: Ability to handle customer concerns with understanding and composure.
Problem-Solving: Strong analytical skills to quickly find the best solutions.
Product Knowledge: Willingness to learn and master company products/services.
Microsoft Office (Excel): Basic skills for data analysis and reporting.
CRM System Experience: Familiarity with Qontak, Zendesk, or other CRM tools is a plus.
Multitasking & Time Management: Ability to handle multiple tasks efficiently.
Adaptability: Comfortable in a fast-paced, changing environment.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
