
Eastgate Centre, 169 Epifanio de los Santos Ave, Mandaluyong, 1550 Metro Manila, Filipina
Manila - Luzon - Philippines
Manila - Luzon - Philippines
DESKRIPSI PEKERJAAN
Acts as the key liaison across all functional areas including business units, IT and external customers.
Facilitates and collaborates with key stakeholders (Business Partners, Tier Managers, Problem Management Team)
Identify challenges of the business units such as chronic, recurring issues to assist develop a long-term solution to ease the business impact.
Proactively connects with the business leaders/managers to ensure full closure and improved customer service experience.
Continuously partners with relevant IT stakeholders such as the Tier Managers/Officers, Problem Management Team, PMO, Projects Team, SAT, etc. to gather and maintain relevant data such as, but not limited to the following: Ticket SLA/Analysis Report, Compliance Reports, Inventory Reports, CSAT/DSAT Reports, Projects Implementations, IT Milestones, Highlights/Lowlights, IT ongoing and future projects, etc. Maintains a dashboard for easier reference.
REQUIREMENT
Degree or Equivalent (e.g. IT, Computer Science, Computer Engineering, Computer Technology)
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification SMA/SMK
- Min Experience Staff
LOKASI KERJA
Alamat
Manila
GAMBARAN PERUSAHAAN
Telekomunikasi
63288591500
monday - saturday
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