DESKRIPSI PEKERJAAN
Oversees the shift activities and performance of the EUC personnel, ensuring the exercise of exemplary customer service to all internal and external customers.
Point of Contact when major issues arise. Respond to escalation of application, systems, network, telecoms problem received from various team member (i.e. IT Support, Command Center, Client) and assisting in determining root cause of problem through an appropriate solution.
Escalates cases / issues to colleagues within the department (i.e. Sr. Network Administrator, Sr. Systems Administrator, I.T. Managers) when needing their input and expertise and ensures that the problems are isolated and addressed when cases are passed-on to such groups.
Monitor/track network, systems, telecoms, and application related incidents and direct ownership for tracking the resolution of escalated incidents.
Effectively communicates critical network and event status and impact to Management Staff (i.e. Supervisor, Manager, Director, VP, and Client).
Ensures that open / pending cases are addressed and closed within the appropriate time frame, and the proper communication of such cases to the next shift for continuity.
REQUIREMENT
Bachelor’s Degree in ECE, Computer Science, Information Technology, or any IT / Computer-related course.
Two (2) to three (3) years I.T. Support experience preferably within the call center, customer service, or any communications-intensive industry
Working knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
Working knowledge of I.T. requirements / demands in call center Operations and organization, particularly in the area of Operations support.
Proficiency with Google Workspace (Gmail, Meet, Docs, Sheets, etc.)
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
