IT Service Desk

(Supervisor / Coordinator)
Tata Consultancy Services
MYR 6,000 - 8,400
Gedung Menara Prima, #16 Unit F, JI No.Blok 6, 2, Kuningan, 12950, Indonesia, Jl. DR. Ide Anak Agung Gde Agung, RT.5/RW.2, Kuningan, East Kuningan, Setiabudi, South Jakarta City, Jakarta 12950
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Day to day management of the First Line Service Desk function Ensure that the Service Desk is an excellent deliverer of Customer Service Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team. Be responsible for the operational management of call assignments within the Service Desk team. Contribute to and deliver improvements that support the continuous improvement · of processes and controls within the team, adopting ITIL best practices where possible.
REQUIREMENT

3-5 Years of Experience (Korean language proficiency & support) Receives and handles requests for service, following agreed procedures. Promptly allocates calls as appropriate. Logs incidents and service request and maintains relevant records: Identifies and classifies incident types and service interruptions. Records incidents cataloging them by symptom and resolution. Acts under guidance, KB to record and track reliability data for your services. Maintains records, informs users about the process and advises relevant persons of actions taken. Escalates complex or unresolved incidents. Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation/KB. Good knowledge of all ITIL Processes Good Communication Skills and Customer Handling ITIL Foundation and Intermediate

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Supervisor / Coordinator

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

https://www.tcs.com/

20-50

Formal

Indonesian

Konsultan

02157947951

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Gedung Menara Prima, #16 Unit F, JI No.Blok 6, 2, Kuningan, 12950, Indonesia, Jl. DR. Ide Anak Agung Gde Agung, RT.5/RW.2, Kuningan, East Kuningan, Setiabudi, South Jakarta City, Jakarta 12950