Neo Soho Podomoro City Unit 37.10 Jalan Letjen S. Parman Kav. 28, Tanjung Duren Selatan, Grogol Petamburan, Jakarta Barat, DKI Jakarta 11470
Jakarta - Jakarta - Indonesia
Jakarta - Jakarta - Indonesia
DESKRIPSI PEKERJAAN
Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage.
Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.
Determine, review criticality and prioritize resolution of issues.
Resolve cases and support Lead Software Support Analysts.
Engage in Knowledge Management process by creating and using materials.
Guide clients to use self-help resources.
Offer direct customer service and technical support to user through phone, email and in-person.
Support clients to answer queries, locate information and review technical requirements.
Record customer change requests and technical requirements.
Record issues and solutions to troubleshoot guides.
REQUIREMENT
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
LOKASI KERJA
Alamat
Jakarta Barat
GAMBARAN PERUSAHAAN
Komputer/TI
6287888000015
monday - friday
-