Senior Service Desk Operator

(Supervisor / Coordinator)
TelkomTelstra
88@Kasablanka, 35th floor Jakarta 12870
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide national, technical telephonic/helpdesk level 1 support to customers and end users Ensuring sufficient availability in the team to answer incoming calls Incident recording and Level 1 troubleshooting across customer base Updating and maintaining accurate information in the client support database SLA monitoring and responding to all system generated alerts Issue escalation as required Provide regular updates to clients on open tickets Logging of sales requests with the sales department as required Assist the support department in gaining customer feedback and evaluating client satisfaction Report generation for clients Regular (daily/weekly) system systems health and backup checks Ability to mentor Junior service desk staff and act as an escalation point within the team
REQUIREMENT

The following completed qualifications or partially completed will be an essential (MTA,MCSA,CCNA) Relevant experience in similar position will be essential Experience in computer hardware and software fault finding essential Intermediate level knowledge of Virtualised systems technologies Good working knowledge of Microsoft Office 365 /Skype for business, Microsoft Teams/Voice Calling Good working knowledge of configuring and administering Microsoft Windows workstations in an Active Directory environment Intermediate knowledge of ITIL processes Intermediate knowledge of Data-communications and Networking technologies Previous knowledge of a ticketing systems and RMM tools essential, ConnectWise/Automate will be advantageous Good working knowledge of computer hardware fault finding and diagnosis

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification SMA/SMK
  • Min Experience Supervisor / Coordinator

LOKASI KERJA

Alamat

Jakarta Selatan

GAMBARAN PERUSAHAAN

-

https://www.telkomtelstra.co.id/id/

100-250

Formal

English

Komputer/TI

02180640600

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 88@Kasablanka, 35th floor Jakarta 12870