DESKRIPSI PEKERJAAN
1) Handle a range of queries related to App use, property viewings, lease negotiations, contract delivery and customer feedback and complaints.
2) Provide high quality frontline customer experience and project a professional company image by providing accurate and timely support through whatsapp chat, email and phone call.
3) Resolve enquires within specified SLAs, escalating where appropriate and partnering with other departments to ensure an excellent end-to-end experience.
4) Take ownership of customer experience by understanding customer’s perspective & provide efficient issue resolution.
5) Guiding customers on products and services, ensuring customers are aware of latest information and encouraging customer to use mobile application to its optimum best
6) Accurately record details of customer interactions on provided tools and software
to provide support to product design team from time to time, for testing of upgrades or new products.
7) Upsell any products offered by the Company
REQUIREMENT
1) Customer oriented and friendly with a supportive presence on chat & phone
2) Ability to work with customers and colleagues in a fast-paced environment
3) A “can do” attitude and sense of humor is a must
4) Ability to stay calm under pressure
5) Ability to adhere to discipline and time management
6) Highschool diploma.
7) Proficient in MS Word and Excel.
8) Knowledge of locations in Dubai and Real Estate Background would be an added advantage.
9) Excellent communication and interpersonal skills.
10) Driven, self-motivated, enthusiastic
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
