IT Technical Support Malayan Savings Bank Manila (Luzon)

· Provide Helpdesk support and resolve problems to end user’s fulfillment · Monitor and respond quickly and effectively to requests received through the IT helpdesk hotline / email · Monitor Service Desk for queued assigned tickets assigned process first-in first-out based on priority · Assist in onboarding new users · Utilize and maintain the helpdesk tracking software · Document internal procedures (as applicable) · Ensure that all workstations and its peripherals are properly working including specialized equipment, if an · Install, test and configure new workstations, peripheral equipment and software · Maintain inventory of all equipment, software and software licenses · Report unresolved issues to the Data Center Manager as part of escalation procedure · Manage PC setup and deployment for new employees using standard hardware, images and software · Implement configurations, utilities, software default settings, etc. for user workstation · Assist network admin in network related issues and activities · Assist security officer in security issues and deployments · Assign users and computers to proper groups in the network (as applicable) · Perform timely workstation hardware and software upgrades as required

sekitar 5 hari lalu

Server Engineer PT. Netmarks Indonesia Jakarta Utara (Jakarta)

Perform installation, implementation and configuration server and storage. Perform maintenance support and troubleshooting for server hardware and server OS (Linux, Windows, VMWare) & necessary software such as Backup System, AV, etc. Review server log and investigate anomalies.

sekitar 5 hari lalu

IT Support (Quality Control) PT. Tamara Overseas Corporindo Jakarta Barat (Jakarta)

Melakukan QC Control dan maintenance alat POCT di semua customer perusahaan Melakukan training dan edukasi, sosialisasi dengan para perawat dan user dalam penggunaan alat POCT Support untuk semua masalah yang terjadi pada alat POCT dan menyelesaikan masalah dan trouble yang terjadi di customer perusahaan Membuat laporan hasil kunjungan QC di rumah sakit dan melaporkan kendala yang terjadi pada supervisor. Memberikan edukasi dan cara operasional aplikasi alat POCT serta membuat laporan hasil pemeriksaan pasien pada aplikasi di semua rumah sakit. Menguasai database SQL Server dan Programming Dapat bekerja di bawah tekanan, tekun dan teliti

sekitar 5 hari lalu

Technical Support Engineer Magnet Security & Automation Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)

Troubleshoot and resolve dealer and customer issues related to security software and hardware. Diagnose, troubleshoot, and fix/ repair hardware and software issues Conduct testing, training, and prepare technical documentation for users. Develop into a Gate expert, supporting hardware integration and security gate systems. Collaborate closely with Product Owner for diagnosis and resolution. Ensure system stability and support customer success with our security solutions.

sekitar 1 minggu lalu

Technical Support PT. Otto Menara Globalindo Surabaya (Jawa Timur)

Menangani dan menganalisis permasalahan perangkat hardware dan GPS yang dilaporkan melalui Customer Service Channel. Melakukan diagnosa jarak jauh (remote troubleshooting) menggunakan tools internal untuk mengidentifikasi kerusakan atau ketidaksesuaian sistem. Berkomunikasi langsung dengan pelanggan untuk mengumpulkan informasi teknis, serta memberikan update dan solusi atas permasalahan yang terjadi. Bekerja sama dengan Customer Service Tier 1 dan tim Engineering untuk memastikan penyelesaian masalah yang efektif dan tepat waktu. Memastikan seluruh aktivitas support tercatat dengan rapi dan akurat sesuai prosedur. Berpartisipasi dalam sharing knowledge, pembaruan SOP, serta pengembangan kemampuan teknis secara berkala.

sekitar 1 minggu lalu

Technical Support and Service Engineer Hisense Electronics (Singapore) Pte. Ltd. Singapore (Singapore)

1. Technical Support (Customer-Facing & Internal) Be the L2/L3 point for product specification queries, technical issues, and quality concerns via phone, email, and chat. Lead complex troubleshooting; create clear repair job notes (symptoms, probable root cause, parts). Approve/decline repair-to-exchange (RMA) requests based on diagnostics, cost, and company policy. 2. Training & Enablement Attend manufacturer/product trainings; maintain current technical playbooks (TV and Home Appliances). Deliver structured training to customer service agents and repair service providers (curriculum, assessments, refreshers). Build knowledge base articles, flowcharts, and macros to raise first-time fix rate and customer satisfaction. 3. Quality Control & Market Feedback Monitor and improve market quality KPIs (failure rate, repeat repair, early-life failure, part consumption). Collect and analyze quality data; identify quality abnormalities and emerging defect patterns. Report issues with timely, accurate case roll-ups and cost tracking; drive 8D/5-Why containment and corrective actions with suppliers. Validate solution effectiveness in the field and oversee rollout (SOP updates, partner briefing). 4. Service Partner Governance Set and monitor service provider KPIs (eg. Response rate, first-time fix rate, completion rate, CSAT). Run monthly reviews; implement corrective action plans and guide and coach underperforming partners if necessary. Audit job notes, parts usage, and warranty adherence. 5. Cross-Functional Collaboration Close the loop with Sales, Ops, and Marketing on recurring product issues and customer feedback. Provide input to spare parts inventory/parts planning based on failure trends and repair forecasts. 6. Operations Support (as needed) Handle order processing updates, validate payments, and coordinate delivery release during peak or back-up coverage. Maintain clean CRM records and contribute to weekly service/quality reports.

sekitar 2 minggu lalu

Technical Support PT. EKA SUMBER ARTHA Makassar (Sulawesi Selatan)

Melakukan perawatan & perbaikan peralatan listrik/elektronik di area gudang Instalasi & perbaikan peralatan teknis pendukung operasional Pengecekan berkala perlengkapan kerja Mendukung kegiatan operasional warehouse sesuai kebutuhan

sekitar 2 minggu lalu

Desktop Support PT. Nusantara Compnet Integrator Jakarta Barat (Jakarta)

Mengelola permintaan dan insiden tiket Sebagai 1st level untuk menyelesaikan masalah yang dilaporkan Melakukan analisa terhadap insiden dan permintaan user

sekitar 3 minggu lalu

Technical Support Engineering PT. Panca Budi Pratama Jakarta Selatan (Jakarta)

Menerapkan dan mengelola sistem ISO 9001:2015, termasuk dokumen kontrol, audit internal, pencatatan, pengarsipan, dan pelaporan. Menyediakan dukungan teknis dan konsultasi pra serta pasca penjualan, termasuk diskusi teknis dengan pelanggan internal maupun eksternal. Menyiapkan analisis dan dokumen teknis proyek sipil, meliputi desain awal, spesifikasi material, gambar teknis (shop drawing & as-built), prosedur kerja, serta estimasi biaya. Mendukung kegiatan engineering dan proyek dengan membantu desain, evaluasi konstruksi, inspeksi lapangan, pengujian produk, serta pengarahan tim teknis di lapangan. Mendukung kegiatan marketing dan administrasi teknis, termasuk penyusunan proposal dan presentasi teknis, demonstrasi produk, koordinasi lintas divisi, serta kunjungan teknis dan pameran.

sekitar 3 minggu lalu

Data Center IT Engineer TITANICOM TECH LIMITED Singapore (Singapore)

Install, configure, maintain, and troubleshoot servers, storage systems, and networking hardware (e.g., routers, switches, firewalls). Perform physical tasks such as racking, stacking, cabling, and hardware replacements. Monitor and manage environmental controls (temperature, humidity, airflow) to ensure optimal data center performance. Perform regular equipment inspections and preventive maintenance. Respond to and resolve support tickets related to hardware and network issues in a timely manner. Manage asset inventory and maintain detailed documentation of infrastructure, cabling layout, and equipment tracking. Work closely with network and systems teams to support infrastructure upgrades, migrations, and incident resolution. Ensure compliance with security protocols, safety standards, and company policies. Participate in 24/7 shift rotation and on-call support schedule as required. Collaborate with vendors and service providers for hardware support and facility-related work.

sekitar 4 minggu lalu