Application Support Engineer PT. Mitra Solusi Telematika Yogyakarta (Yogyakarta)

User Support: Provide timely and effective support to end-users, addressing queries, troubleshooting application-related issues, and ensuring a positive user experience. Issue Resolution: Investigate, diagnose, and resolve technical issues related to software applications. This may involve analyzing log files, debugging, and collaborating with development teams to find solutions. Communication: Maintain clear and concise communication with end-users, as well as internal teams. Provide updates on issue resolution progress and ensure users are informed about any potential downtimes or system changes. Documentation: Create and maintain documentation, including FAQs, knowledge base articles, and troubleshooting guides to assist both end-users and other support staff. Collaboration: Work closely with software developers, QA teams, and other IT professionals to understand application architecture, features, and updates. Collaborate on identifying and implementing improvements to enhance application stability and performance. Monitoring: Utilize monitoring tools to proactively identify potential issues before they impact users. Implement and maintain alerts for critical system events. Software Deployment: Assist in the deployment of new applications or updates, ensuring a smooth transition and minimal disruption to users. Training: Conduct training sessions for end-users on how to effectively use applications, guiding them through new features and best practices. Security: Collaborate with security teams to ensure that applications comply with security policies and standards. Monitor and address security vulnerabilities in applications.

sekitar 3 bulan lalu

IT Specialist Assistant PT Aksara Nusantara Jakarta Barat (Jakarta)

Mengelola kegiatan harian departemen IT. Menganalisa persyaratan dan dokumen rancangan untuk mengembangkan pengujian yang komprehensif dan efisien serta strategi implementasi pengujian. Menjalankan pengujian manual dan/atau otomatis, mendokumentasikan hasil pengujian, dan pembaharuan sistem pelacakan kerusakan. Membantu pemasangan perangkat keras dan perangkat lunak baru dan pelatihan dalam penggunaan produk.

sekitar 3 bulan lalu

Staff IT PT. Mahameru Mitra Makmur Makassar (Sulawesi Selatan)

Bertanggung jawab terhadap instalasi, evaluasi, pengecekan dan perawatan hardware dan jaringan pada computer yang digunakan oleh user di lingkungan perusahaan. Bertanggung jawab terhadap cek dan update setiap pembaharuan system operasi maupun aplikasi yang digunakan oleh user. Bertanggung jawab terhadap keamanan system data, backup dan restore seluruh data, serta akses data sesuai dengan kepentingan user. Bertanggung jawab terhadap mesin pendukung operasional computer (Scanner, fax, printer dan lain-lain). Bertanggung jawab terhadap tools keamanan computer (Antivirus, Scanning software, dan lain sebagainya). Bertanggung jawab terhadap pengaturan browser yang digunakan dikomputer. Bertanggung jawab terhadap edukasi ringan terkait hardware ke seluruh unit kerja. Melakukan instalasi dan back up data fingerprint absensi

sekitar 3 bulan lalu

IT Internship - Functional Analyst PT. Bintang Toedjoe Jakarta (Jakarta)

Analyze business processes Create URS / Flow Process of IT System Create and update business process documentation Interpret data, build reports and analyze results using statistical techniques Support our Project Team in analyzing customer processes and in preparing functional documentation Develop business cases to determine business requirements Give ideas on how to improve our project performance, as well as the user experience Cross-functional collaboration with business, product, engineering, and analytics teams to understand design and opportunity area

sekitar 3 bulan lalu

Programmer Q.C. Styropackaging Corporation /Multiplast Corporation Manila (Luzon)

Primarily responsible for maintaining the computer systems of the company’s Databases, Program Source Code security, and System Development. Responsible for program compilation, maintaining reports templates, and updating of application systems. Analyzes the gathered information to identify which data to read and what data structure to be created. Creates programs using existing programming language and based on the gathered data, to create a user interface module. Performs program troubleshooting whenever identified problem is seen or experienced to improve the accuracy of the data. Performs program compiling to update and effect the changes in the current program. Facilitates training of the users on those new modules/reports to make sure that it is well and completely understood and utilize by the user.

sekitar 3 bulan lalu

IT Support Engineer Ricoh (Malaysia) Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)

To install laptop or desktop computer with its software application, and provide the after sales support and services, inclusive of maintenance to upkeep availability and productivity of the system. To diagnose, troubleshoot and resolve problems reported at the shortest time, ensuring the impact and disruption to customer’s operations are kept to minimum. Correspondence with next level of support or vendor for the escalation of technical issues to be resolved effectively at the shortest time. Monitor and response to the incidents reported from Ricoh’s Contact Center or through the customer’s Call Management System. Provide customer support through phone, remote access or on-site service to resolve problems within the commitment in accordance to the Service Level Agreement (SLA). Preparation and submission of installation report, incident report or service report to the reporting manager. Preparation of documented procedures or manual. Commit and discharge duties in compliance with the ISO 9001 and ISO14001 requirements and standards. Perform any other reasonable tasks being assigned from time to time.

sekitar 3 bulan lalu

IT Delivery PT. Indocyber Global Teknologi Jakarta (Jakarta)

Coordinate with project managers to develop budgets and timelines Delegate tasks to project managers Oversee the design, testing, and deployment processes Intervene when development is behind schedule Ensure the process meets labor and quality standards

sekitar 3 bulan lalu

IT Analyst PT SOILENS Bandung (Jawa Barat)

Mengerti Business Process ERP module Inventory, Sales, Purchase, Project, Finance dan Accounting Kerjasama dengan user untuk melakukan capture business requirement, mendokumentasikan dan memberikan solusi kepada user

sekitar 3 bulan lalu

Backend Java Spring PT. Kreasindo Cipta Teknologi Jakarta Selatan (Jakarta)

Strong knowledge of Java 8+ Experienced build a REST API Experienced build modular service Experienced using Gradle Strong knowledge in Spring Boot and its components (Container, Batch, ORM, Test, Security, etc) Strong knowledge in Hibernate ORM (preferably having experience building dynamic filtering and data relation filtering) Experience using Jackson to handling custom serialization/deserialization Experience to customize Spring Core Has knowledge using CI/CD Has knowledge using docker (experienced with docker are preferred) Knowledge in a relational database (PostgreSQL) Proven skill and work experience (will be tested)

sekitar 3 bulan lalu

Platform Support Engineer PT. Aether Digital Indonesia Jakarta Pusat (Jakarta)

Provide platform and application support through a ticketing system Work closely with internal teams such as solutions, engineering, finance and operational teams to identify potential gaps Work with application developers and teams to maintain mission-critical functions of the platform Understand the business process and be a product expert Documentation of processes and identified issues Raise timely functionality issue tickets to Engineering Raise timely alarms when issues are identified and generate reports for possible impact Provide training to agents and platform support personnel regarding issues, resolutions, and processes Participate in post- and pre-deployment testing in production and pre-production environments Understand and identify business requirements to generate high-value ad-hoc reports

sekitar 3 bulan lalu