Executive Technical Support

(Less than 1 year experience/Fresh Grad)
Scicom (MSC) Berhad
MYR 3,000 - 4,000
25th Floor, Menara TA One, 22, Jalan P.Ramlee, 50250 Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices). Determine the problem and provide a technical resolution within the contact or by dispatching for service. Resolve the cases from end to end, make follow up and regularly update the customers on the case progress Always strive to meet and exceed customers’ needs and expectations. Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, training, forums and discussions. Provide feedback to the Team Leaders/CC manager for any opportunities on improvement. Demonstrate the required maturity to work from home/remotely under minimum supervision. Expected to meet the Key Performance Indicators (KPI).
REQUIREMENT

Degree, Diploma or an equivalent professional qualification Good communication skill in Tagalog and English language - to read, write and speak. Fresh graduates with good Tagalog and English communication skills and personal/working experience in handling computers/laptops or technical issues are welcome to apply. Understanding of desktop, laptop and tablet’s hardware and technology. Technical knowledge with problem solving and troubleshooting skills. Technical knowledge on Microsoft Operating Systems & Office Suites. Possess initiative, able to work independently and as a team. Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Less than 1 year experience/Fresh Grad

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

http://www.scicom-intl.com/

250-500

Formal

English

Manajemen Sumber Daya Manusia

60321621088

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 25th Floor, Menara TA One, 22, Jalan P.Ramlee, 50250 Kuala Lumpur, Malaysia