Program Management Executive (CX & Process Improvement)

(Staff)
3 Raffles Pl, Singapore 048617
Singapore - Singapore - Singapore

DESKRIPSI PEKERJAAN

Strategic Oversight and Management Development, planning and logistics for the successful execution of the continuous improvement program, referred to as 'IGNITE', within MBS, focusing on creating awareness mainly through training workshops, and multiple internal and external engagement initiatives. Coordinate and track project tasks, milestones, and dependencies, providing regular updates to stakeholders Ensure timely communication and dissemination of program schedules and key dates to relevant stakeholders, facilitating smooth coordination and participation Reporting and Documentation Lead the communication plan for the IGNITE program within MBS to promote and drive interest and grow participation for the various workshops/Forum/industry visits. Curate Content to cultivate change agents within MBS through on-going internal engagement via social media (FB) posts, activities, videos to promote creative thinking, problem solving and process improvements. Coordinate and track project tasks, milestones, and dependencies, providing regular updates to stakeholders To collect constructive feedback from workshops, forums and learning visits for continuous improvement via survey platforms. Prepare Executive Presentations for management to update program highlights, successful launches. Collaborate with Human Resources Team to monitor and record training hours to ensure accurate tracking and reporting, maintaining up-to-date records for all participants. Process Improvement Program Development Actively seek out innovative ideas/technology to solve business problems or add value to Operations and positively impact service or productivity. This includes coordinating visits to evaluate new products and innovations in the market. Familiar with the training content on continuous improvement tools and concepts (i.e. Lean, Six Sigma, Kaizen) for different platforms. (i.e. Online learning slides, face to face workshops)
REQUIREMENT

Degree in Business or Project Management with a strong interest in Hospitality Management / Customer Experience 2-3 years' experience in supportive role for any program management contributing to successful events and program outcomes Share our Company values of Passion, Creativity, Teamwork, Respect and Integrity. Excellent verbal and written communication skills for effective collaboration and information conveyance of multiple stakeholders at various levels High proficiency of Technical Tools, particularly MS Word, Excel, PowerPoint, Photoshop, and any media content creation applications Positive and proactive team player, with the ability to think creatively and see opportunities in every situation to propose and identify efficient and effective solutions. Self-starter who strives to add value to the team. Thrive under pressure in a fast-paced and dynamic environment with tight deadlines. Strong organizational multitasker, prioritize effectively Ensure smooth and flawless execution of the program meeting defined timelines Dedicated team player with a keen enthusiasm for Continuous Learning Quick learner who can translate newly acquired knowledge into actionable insights Provide comprehensive administrative support to project teams, including but not limited to handling project documentation for relevant stakeholders as required.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Singapore

GAMBARAN PERUSAHAAN

-

https://id.marinabaysands.com/

250-500

Formal

English

Hotel

6566888888

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 3 Raffles Pl, Singapore 048617