DESKRIPSI PEKERJAAN
Manage “Forwarding Tickets” from customer service and carry out “Analyzed” activities through the SMS ticketing system application (Service Management System).
Conduct investigations, checks, analyze constraints/cases in depth from the technical aspect using available tools, to get suspected customer constraints/cases.
Escalating tickets, coordinating and collaborating with related units (internally), in handling activities to resolve technical problems experienced by customers until they are handled properly
Manage Link Availability Monitoring for predefined customer segmentation, as well as perform escalation steps.
Take preventive steps/technical recommendations in order to have an impact on reducing the number of customer complaints/constraint reports.
Take steps to accelerate/monitor the handling of customer complaints/constraints according to the SLA targets that have been determined for all customer segmentation.
Conducting outgoing call / conference call activities with related units in handling certain cases to be able to inform and explain technical matters to customers, so that customers can understand them.
Analyze and identify ticket Handling and mass disturbance & Incident management in accordance with the applicable SOP-RCA.
REQUIREMENT
Minimum Diploma III/Bachelor Degree
Minimum 2 years experience in Telecommunication Industry.
Willing to work shift systems
Good Knowledge ini Network, Router, OLT, ONT. LAN/WAN, DWDM/NAPMPLS, NMS, Solarwind, and BDCOM.
Understanding L1/L2/L3 protocol and network topology and able to analyze trouble shoot in L2/L3
Good in analytical thinking, and solving problem skills.
Good in Teamwork, Communication, and presentation skills.
Technical understanding and have the basis of Fiber Optics
Placement : HQ (Cyber 2 Tower) and WFO
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
