Technical Support and Multimedia Specialist

(Staff)
Jakarta Intercultural School
Jl. Terogong Raya No. 33 Jakarta 12430, Indonesia
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide responsive support to staff and students experiencing hardware, software, or network issues via help desk channels. Monitor, log, and manage support tickets using the school's help desk system, ensuring timely and complete resolution of issues. Troubleshoot issues across multiple platforms and escalate complex cases when necessary. Collaborate with internal teams and vendors to support device repairs, replacements, and warranty processes. Maintain up-to-date documentation on support procedures, asset inventory, and user guides. Ensure service level expectations are met and work toward continuous improvement in workflows to enhance service efficiency.
REQUIREMENT

Bachelor’s degree in Computer Science, Information Technology, Multimedia, or a related field Proven experience in both technical support and multimedia operations; background in an educational environment is highly desirable Strong working knowledge of Apple platforms, including macOS and iOS environments Proficiency with AV systems, including microphones, cameras, projectors, video switchers, lighting equipment, and AV control systems such as Extron, Crestron, or similar Experience operating video cameras for live and recorded productions; basic video editing skills using tools such as Adobe Premiere, Final Cut Pro, or iMovie Familiarity with video conferencing platforms (Zoom, Google Meet, Microsoft Teams) and live streaming tools (e.g., OBS) Basic understanding of networking and audio/video signal flow Strong written and verbal communication skills in both English and Indonesian Collaborative mindset with a strong commitment to customer service A clear commitment to Child Safeguarding and maintaining a safe and secure technology environment

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Jakarta Selatan

GAMBARAN PERUSAHAAN

-

https://www.jisedu.or.id/

100-250

Formal

English

Pendidikan

622150989555

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Jl. Terogong Raya No. 33 Jakarta 12430, Indonesia