Provide technical support and maintenance for (Desktops, Laptop, Windows, macOS, Printers, Conference systems, Firewall, Internet, AP, Wi-Fi, Switches, CCTV, Door access, E-mail, Anti-virus, Networks, Security Monitoring tools etc.) Setting up new users’ accounts (Microsoft 365, Teams, SharePoint, AD, VPN, etc.) and computers with appropriate software and access according to request. Provide onboarding and offboarding processes (IT equipment, Process and Walkthrough) to improve end-user experience. Identify computer or IT equipment needs (Create and submit the budget, Evaluate, and select suppliers, and Purchase orders). Manage IT assets (Receiving, Storing, Tracking, Disposal, and Filing). Develop, enhance, and enforce the Company IT security policies and procedures. Assist in developing holistic security measures to protect in-house and customer Cloud hosting environments. Review organization regulatory / security compliance requirements and implement changes to close the gap. Routine server capacity status checking and system application log checking and config backup. Oversee user identity and access management, and detect unauthorized access and permissions abused by authorized users. Planning and coordinating with the relevant department for infrastructure (Network and Window) periodic maintenance. Required standby support after office hours and work on weekends during periodic maintenance. Responsible for new office setup (Equipment and Network setup) and performing preventive maintenance and calibration. Create user guidelines (SOP) for frequent problems occurred. Review and provide expertise on technical support-related processes and documentation for continuous improvement. Provide oversight, coaching, and guidance to junior IT Support. Ad hoc tasks assigned by the Superior or HOD.

Kuala Lumpur