DESKRIPSI PEKERJAAN
• Strong analytical and problem-solving skills are essential. The ability to think creatively and identify technical issues for effective resolution is important.
• Practical knowledge and experience in providing IT Service Desk support are required.
• A high standard of customer service skills is necessary.
• Demonstrated ability to work effectively in a team environment, coupled with excellent time management and organizational skills.
• Capable of handling multiple tasks at the same time.
• Proficiency in English, with clear and concise verbal and written communication skills, is important.
• A hands-on approach with the capacity to quickly learn and apply new systems in the work environment is essential.
• Proven ability to provide support for the following:
○ Microsoft Windows 10 and later
○ Apple iOS
○ Apple macOS
○ Microsoft Office 365 application suite
○ Google Workspace (formerly G Suite)
○ IT hardware support for both Apple and Windows devices
REQUIREMENT
A diploma or degree in an IT-related discipline
Minimum 1 year of Customer Service Experience in a Technical Service Desk environment preferred.
ITIL-related certifications
Microsoft-related certifications
Apple-related certifications
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
