IT Operations Support Specialist

(Staff)
KMC Solutions
PHP 45,000 - 50,000
20th Floor, Picadilly Star, 4th Avenue, corner 27th Street, Taguig, 1630 Metro Manila, Philippines
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Shipment Tracking Monitor incoming and outgoing hardware shipments across European sites Maintain accurate tracking records and shipment status updates Follow up on delayed or stuck shipments Escalate issues before they impact operations RMA Support Prepare outgoing RMA shipments end-to-end Verify serial numbers and hardware details Create clear fault descriptions for vendors Ensure shipping labels and paperwork are accurate Maintain and update the RMA tracking register Vendor Ticket Management Raise and manage support tickets in OEM portals such as Dell, HPE, Lenovo, and similar vendors Track ticket progress and request updates when needed Ensure replacement and repair processes move efficiently Maintain accurate documentation throughout multi-step vendor workflows Parts Ordering Assistance Submit requests for replacement components Track parts orders through delivery Coordinate with on-site teams to ensure required parts arrive before maintenance windows Maintain visibility of ordered, delivered, and pending components Basic Server Validation Perform documented functional checks on repaired servers returning from vendors Record and document test results Confirm systems are ready before redeployment into production Escalate and document any abnormalities identified during testing
REQUIREMENT

Required Familiarity with server hardware and components such as: Drives Memory NICs PSUs Basic server chassis layouts Hands-on experience with server hardware components including drives, memory, network interface cards, power supply units, and server chassis configurations Strong attention to detail, especially when handling: Serial numbers Shipping records RMA documentation Comfortable using ticketing systems and vendor support portals Regular user experience with ticketing systems and vendor support portals for effective case management and issue tracking Strong written English communication skills Business level English communication proficiency with the ability to produce clear, accurate documentation and correspondence Self-motivated with the ability to proactively follow up on shipments, tickets, and vendor responses Nice to Have Basic Linux knowledge (command line and log reading) Experience using vendor support portals such as: Dell ProSupport HPE Support Center Lenovo XClarity Background in: Logistics Warehousing IT asset management Data center operations Familiarity with Slack, Jira, or Basecamp Working Hours Standard Philippine business hours Regular overlap with European morning hours for operational handovers Most coordination is asynchronous, with a daily collaboration window during EU mornings

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Manila

GAMBARAN PERUSAHAAN

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https://kmc.solutions/

Servis

63287796540

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FOTO PERUSAHAAN

Lokasi Perusahaan 20th Floor, Picadilly Star, 4th Avenue, corner 27th Street, Taguig, 1630 Metro Manila, Philippines