Triloker

L2 Application Support Analyst

(Staff)

Emapta

2/F and 7/F JAKA, Ayala Ave, Legazpi Village, Makati, 1229, Ayala Ave, Makati, 1226 Metro Manila, Filipina
Manila - Luzon - Philippines

Lamar Sekarang Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Service Desk & Incident Management Proactively respond to IT support requests and incidents, ensuring timely resolution within service levels Accurately log, track, and document incidents, service requests, and resolutions in the ticketing system Escalate complex or recurring issues while maintaining ownership and communication User Onboarding, Offboarding & Access Management Manage end-to-end onboarding and offboarding, including device provisioning and account setup Perform access modifications in line with security policies and procedures Ensure new hires receive hardware, software, and system access on day one End-User & Deskside Support Provide Level 2 technical support via face-to-face, phone, email, and remote tools Diagnose and resolve hardware, software, and OS issues across devices Assist with software installations, configurations, and troubleshooting Application & Systems Support Support business applications through troubleshooting, resolution, and escalation Work with application owners and vendors to resolve system issues Support system changes, upgrades, and patching activities Monitoring, Documentation & Continuous Improvement Monitor IT systems to ensure reliability and performance Analyse incident trends and recommend improvements Maintain accurate documentation and knowledge base articles Identify opportunities for automation and process improvement Security, Compliance & Collaboration Ensure compliance with IT security policies and best practices Maintain a secure IT environment through proper access controls Collaborate with internal IT teams to support broader initiatives

REQUIREMENT

Minimum 3 years of experience in IT Support, Application Support, IT Operations, or a similar Level 2 support role Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience Hands-on experience supporting business applications, including troubleshooting, user guidance, issue investigation, escalation, and resolution Experience with CRM support, user access, workflow concerns, data-related issues, and coordination with system owners or vendors Experience handling user onboarding and offboarding, including account setup, access provisioning, device coordination, and access removal Strong Windows desktop and server support experience; Linux knowledge is an advantage Experience with scripting or automation for support tasks, troubleshooting, reporting, or process improvement Hands-on Microsoft 365 administration experience, including user management, licensing, mailboxes, and core services Working knowledge of Microsoft Azure, cloud-based access support, and infrastructure-related coordination Experience supporting IT infrastructure, including servers, storage, networking devices, monitoring tools, ticketing systems, and alerting platforms Strong analytical, troubleshooting, and root cause analysis skills for application, system, and user support issues Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users Ability to collaborate with internal IT teams, application owners, vendors, and cross-functional stakeholders Strong time management and prioritization skills in a fast-paced support environment

DETAIL LOWONGAN

Umur -
Min GPA -
Min. Qualification S1/D4
Min Experience Staff

LOKASI KERJA

Address

Manila

GAMBARAN PERUSAHAAN

Waktu Proses Lamaran -

Situs https://emapta.com/

Ukuran Perusahaan 250-500

Gaya Berpakaian Formal

Bahasa yang Digunakan Tagalog

Industry Konsultan

Nomor Telepon 63285400026

Waktu Bekerja monday - saturday

Tunjangan -