IT Helpdesk Support Specialist

(Staff)
Emapta
PHP 35,000 - 40,000
2/F and 7/F JAKA, Ayala Ave, Legazpi Village, Makati, 1229, Ayala Ave, Makati, 1226 Metro Manila, Filipina
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide premium service to potential and existing customers and ensure overall satisfaction with the platform Act as the first point of contact for customer queries via phone, live chat, and email or ticketing systems Resolve customer complaints in a proactive and professional manner Achieve first call resolution across customer interactions Escalate complex concerns to the Team Lead when necessary Analyze customer queries and deliver the most effective solutions Manage daily activities and complete all service commitments within agreed timelines Educate customers on new products and platform features Maintain accurate customer records in the CRM system Meet KPIs and SLAs set by the Team Lead Minimize customer churn through effective support Maintain customer satisfaction scores above target levels Perform other duties as assigned
REQUIREMENT

Minimum of 3 years of experience in technical support, IT helpdesk, desktop support, or customer technical assistance Background supporting hardware, software, devices, or business systems in a fast-paced environment Basic knowledge of Microsoft Windows, device troubleshooting, and networking fundamentals Experience with Point of Sale (POS) systems is an advantage but not required Strong troubleshooting and root-cause analysis skills Excellent verbal and written English communication skills Strong customer service mindset with professionalism and empathy Able to explain technical solutions clearly to non-technical users High attention to detail with accurate case documentation Self-motivated and able to manage priorities independently Willing to work onsite in Makati on a full-time basis Reliable, adaptable, and team-oriented professional attitude

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Address

Manila

GAMBARAN PERUSAHAAN

-

https://emapta.com/

250-500

Formal

Tagalog

Konsultan

63285400026

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 2/F and 7/F JAKA, Ayala Ave, Legazpi Village, Makati, 1229, Ayala Ave, Makati, 1226 Metro Manila, Filipina