Provide Help Desk Support: Respond to user inquiries, troubleshoot issues, and resolve hardware, software, and network problems. Manage User Accounts: Create, update, and oversee user accounts, including password resets and access permissions. Ensure IT Security: Implement security measures, manage antivirus software, and conduct security audits. Carry out Data Backup & Recovery: Ensure data integrity, manage backup procedures, and assist in the recovery of lost or corrupted data. Support Mobile Devices: Assist with setup, configuration, and troubleshooting of mobile devices. Conduct Documentation: Create and update IT procedures, troubleshooting guides, and system configurations. Deliver Training & User Education: Conduct sessions on IT best practices and raise security awareness among users. Oversee IT Asset Management: Maintain an inventory of hardware and software, track licenses, and manage lifecycle. Support Business Applications: Configure and customize internal applications, develop workflows, and integrate various enterprise tools Implement Process Automation: Streamline operations using workflow automation tools effectively. Provide Remote Support: Offer assistance to remote employees through remote access tools or phone support. Liaise with Vendors: Manage interactions with vendors for hardware and software services, including support contracts and warranty claims. Ensure Compliance: Confirm IT practices align with regulations and internal policies. Identify Improvement Opportunities: Propose and implement process enhancements to boost efficiency and user satisfaction. Perform additional tasks as assigned.

Singapore