Customer Service

(Staff)
Concentrix Inc.
MYR 3,500 - 4,010
Diliman, Kota Quezon, Metro Manila, Filipina
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Handle customer inquiries through email, live chat, and call center platforms Manage flight bookings, ticket changes, cancellations, and refund requests Resolve post-travel issues such as baggage claims, service complaints, and compensation requests Provide accurate information on flight schedules, fare rules, and airline policies Process rebooking and rerouting for disrupted flights (delays, cancellations, missed connections) Coordinate with internal departments (operations, ticketing, baggage services, and finance) to resolve customer cases Maintain detailed case records and ensure timely follow-up and closure of customer issues Ensure compliance with airline policies, aviation regulations, and service standards Support loyalty program inquiries and customer account management Identify recurring issues and escalate trends to improve service processes
REQUIREMENT

SPM or Diploma or Bachelor’s degree in Business, Aviation, Hospitality will be advantage or related field is open Experience in customer service, preferably in airlines, travel agencies, or contact centers Familiarity with airline reservation systems (e.g., Amadeus, Sabre) is an advantage Proficiency in English; additional languages are a plus Strong computer literacy and ability to work with CRM/ticketing systems Strong written and verbal communication skills High attention to detail in handling bookings, refunds, and documentation Problem-solving ability with a structured and customer-focused approach Ability to manage high volumes of inquiries efficiently Emotional intelligence when handling complaints and sensitive cases Proficiency in multitasking across systems and platforms Team-oriented with the ability to coordinate across departments

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification SMA/SMK
  • Min Experience Staff

LOKASI KERJA

Address

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

https://careers.concentrix.com/

250-500

Formal

English

Servis

6324238700

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Diliman, Kota Quezon, Metro Manila, Filipina