IT Helpdesk Support Engineer

(Less than 1 year experience/Fresh Grad)
Alphaeus Pte Ltd
SGD 2,000 - 2,600
8 Eu Tong Sen Street, #19-98/99 The Central, Singapore 059818
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Handle incoming service desk calls and respond to queries via phone, email, voicemail, and other channels. Provide timely and professional IT support to users. Troubleshoot and resolve hardware, software, and network-related issues. Manage and track incidents including desktop/laptop issues, LAN/WAN connectivity, and voice-related requests. Perform user account administration (activation, modification, termination). Ensure service requests are handled according to service level standards. Escalate complex issues to second-level support when required.
REQUIREMENT

Minimum Nitec in any discipline Basic knowledge of Windows OS, Active Directory, Microsoft Outlook, and mobile device support Good communication and interpersonal skills Customer-service oriented with a positive attitude Able to work 5.5 days/week (44 hours); off days may vary (weekday/weekend) Willing to learn – OJT provided

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Less than 1 year experience/Fresh Grad

LOKASI KERJA

Address

Singapore

GAMBARAN PERUSAHAAN

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https://www.alphaeus.com.sg/

Komputer/TI

6569311888

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FOTO PERUSAHAAN

Lokasi Perusahaan 8 Eu Tong Sen Street, #19-98/99 The Central, Singapore 059818