Device Setup/Decommissioning and Configuration Set up new laptops and desktops for end users (Windows). Configure user profiles, network settings, and software. Perform laptop formatting and OS reinstallation (e.g., Windows 11). Set up and configure iPhones for corporate use, including Email setup, VPN configuration, MDM enrollment Decommissioning for offboarding employees such as formatting/wipe out data/retrieving company-issued devices, ensuring a smooth and efficient transition process and documentation. Device Maintenance and Troubleshooting Perform basic hardware diagnostics and troubleshooting. Restore iPhones to factory settings when required. Replace basic components (RAM, SSD, battery) if trained. Software Installation and Support Install and update commonly used software (Office 365, Zoom, Adobe, etc.). Troubleshoot software issues and user access problems. Maintain application license records. Inventory and Asset Management Track and update IT inventory (laptops, mobiles, accessories). Assign and unassign equipment to users in inventory systems. Conduct routine audits and reconcile physical assets with digital records. User Support Handle IT service desk tickets and resolve Level 1 issues. Reset passwords, unlock accounts, and guide users through basic issues. Provide remote support using tools like TeamViewer or Microsoft Quick Assist. Microsoft Intune & Azure AD Enroll and manage devices using Microsoft Intune. Apply configuration profiles, compliance policies, and app deployments. Add and manage users and groups in Azure Active Directory. Understand and implement Conditional Access basics. Sharepoint Online (Intranet & Document library) Design and develop a modern SharePoint Site/ Online intranet portal to meet organizational needs. Collaborate with stakeholders to gather requirements, define site architecture, and plan content structure. Build site templates, pages, libraries, lists, and workflows to support business processes and internal communications. Ensure ongoing maintenance and updates of intranet content and functionality. Manage site permissions, access controls, and user groups to ensure security and compliance. Provide support and training to end-users, content owners, and administrators. Stay updated with Microsoft 365 and SharePoint enhancements to recommend improvements or new features. Cyber Security Awareness and Support Follow security best practices when handling data and credentials. Support patching and endpoint protection tools (Defender, CrowdStrike, etc.). Respond to phishing reports and escalate incidents appropriately. Assist in enforcing MFA, password policies, and user security training. Projects Perform ad-hoc duties/digitalized solutions and special assignments as directed by the supervisor, ensuring timely and accurate completion to support team and improve efficiency for corporate processes.​​

Singapore