DESKRIPSI PEKERJAAN
Respond to customer's enquiry in a timely manner and follow up to ensure customers' needs and issues are resolved quickly and to their satisfaction
Review parts order and drilldown to what parts are needed
Monitor repeated repair and turnaround time for Service partners
Conduct CCC agent trainings on a once-weekly basis. Training are new model introduction training with emphasis on features, specs and non-technical agenda. Each session varies between half-an-hour session based on type of training conducted (i.e. some trainings need time as real-time demonstrations is sometimes time-consuming)
Conduct CSP/ASC monthly technical trainings for engineers. Training are based on technical agenda which emphasis on repairing skills, troubleshooting skills and disassembly/reassembly skills. Sessions conducted may vary between 1 day to 2 days based on requirement of the training
Conduct audits in CSPs and ASCs (as and when necessary) equipment, technical skills, administration and inventory status
REQUIREMENT
Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma in Electrical and Electronic or in any relevant field
At least 1 to 2 year(s) of working experience in the related field is required for this position
Familiar with notebook / home appliances / hand phones process, hardware or equivalent. Comprehensive after sales & service support
Work independently & self-disciplined
Fast learner, hardworking & computer literacy
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
