Service Desk Engineer

(Staff)
Satellite Office Solutions
19/F Uptown Plaza Tower 2 11th Drive, Uptown Mall, Bonifacio Global City Taguig City, Metro Manila, 1634 Philippines
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide first-line technical support via phone, email, and chat, resolving IT issues related to hardware, software, and network. Log, track, and manage incidents and service requests using an IT Service Management (ITSM) tool like Jira Service Management or Zendesk. Escalate complex issues to L2/L3 support teams while maintaining ownership of the ticket and communication with the user. Perform user account management (e.g., onboarding, offboarding, password resets) in Active Directory or Azure AD. Assist with the setup, configuration, and troubleshooting of desktops, laptops, and peripheral devices. Document solutions and contribute to the internal knowledge base.
REQUIREMENT

Bachelor’s degree in Information Technology, Computer Science, or a related field. Proven experience in a Service Desk or IT Helpdesk role, preferably supporting international users in a multinational/BPO setting. Strong knowledge of Microsoft Windows OS, Microsoft 365 Suite, and common desktop applications. Basic understanding of network troubleshooting (TCP/IP, DNS, DHCP, VPN). Experience with a ticketing system and familiarity with ITIL foundations is a plus. Exceptional customer service, communication, and problem-solving skills. Willingness to work in a 24/7 shifting schedule to support Australian business hours.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Manila

GAMBARAN PERUSAHAAN

-

https://www.satelliteoffice.com.au/

100-250

Formal

English

Manajemen Sumber Daya Manusia

639560586680

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 19/F Uptown Plaza Tower 2 11th Drive, Uptown Mall, Bonifacio Global City Taguig City, Metro Manila, 1634 Philippines