REQUIREMENT

Language Requirements Fluent written and spoken English. Fluent written and spoken in one of the following: French and German. Ability to switch between languages while maintaining professional tone and clarity. Required Technical Skills Strong customer service skills and a user-centric attitude. Basic troubleshooting for: Operating systems: Windows 10/11, macOS Office productivity suites: Microsoft 365 (Outlook, Word, Excel, Teams) Email, network connectivity, VPN, and printers Account and password management (Active Directory / Azure AD) Familiarity with ticketing systems (ServiceNow, Zendesk, Jira Service Desk, or similar). Comfortable using remote support and diagnostic tools. Ability to follow procedures and document incidents accurately. Desired Experience & Qualifications Prior experience in a Service Desk, Help Desk, or technical support role preferred. ITIL Foundation or similar customer service/ITSM awareness is an advantage. CompTIA A+ or relevant technical certification is desirable but not mandatory. Strong problem-solving skills and ability to learn new technologies quickly. Shift flexibility including potential night or weekend rotations depending on the support model. Soft Skills Excellent verbal and written communication in required languages. Empathy, patience, and strong interpersonal skills. Ability to prioritize multiple tasks and manage time effectively. Detail-oriented with a focus on accurate documentation.

DETAIL LOWONGAN

• Umur -
• Min GPA -
• Min. Qualification S1/D4
• Min Experience Staff