Lead and manage IT projects from initiation to completion (e.g., software upgrades, system migrations) Oversee the planning, implementation, and optimization of IT infrastructure, including networks, servers, cloud computing, and security systems. Develop and execute IT strategies to enhance operational efficiency, scalability, and security. Lead and manage the IT department, including hiring, training, and performance evaluation Ensure projects are completed on time, within budget, and to specification with optimal performance of systems Develop and manage the IT department budget (annually and forecasted) Monitor and mitigate risks, including managing security breaches or incidents Provide Consult on troubleshooting of systems, networks and cloud application problems and diagnosing and solving hardware/software faults Prepare and manage audits Manage relationships with IT vendors and service providers Ensure IT systems comply with local regulations, including data privacy laws Monitor the performance of all IT systems and networks to ensure smooth operations, Conduct routine assessments to improve system efficiency and reduce downtime Testing and evaluating new technology and providing insight and opinion on best implementation methods to enhance business operations Provide training and guidance to end-users on new systems, software, and IT best practices. Ensure users are equipped to use technology efficiently Oversee the management of cloud infrastructure and services (e.g., AWS, Microsoft Azure). Manage the cloud solutions for scalability, cost efficiency, and efficient usage Provide regular reports on IT system performance, security, and project statuses to top management Maintain thorough documentation for all IT processes, policies, and procedures

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